Frequently Asked

We accept payments via Paypal and Cryptocurrencies like Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin and many others!

We are reasonable when it comes to refunds. If you don't like our service or if we didn't deliver according to your expectations we will refund within 7 days, as long as no abuse has taken place. Please read our Terms of Service.

You are billed according to your preference. You can choose between Monthly, Quarterly or Annualy for all of our servers

As soon as your payment is successful, we will immediately start setting up your server. Most of our servers will deploy instantly. Our LA Sneaker Servers deploy within 60-90 minutes, and Dedicated Servers usually take from 1h to 24h to deploy.

Yes! Please contact us and we'll set things up for you. You will be billed for the difference between the price of your current server plan and the one you are upgrading to. If you are downgrading, then you should have enough free space to ensure that your data remains intact.

We charge a fee of $3 for each additional IPv4 address. Please contact us by submitting a ticket for doing so.

Absolutely not. We charge you on a month to month basis and you can cancel your server with us at any time you wish.

Your server will be suspended automatically to avoid any further charging and you can contact us and we will charge you an additional fee of $7 per 1TB. Alternatively, you can wait until your next billing date.

All our VPS Servers and Dedicated Servers have a built-in control panel where our customers can manage the server's power, configure rdns and more. Dedicated Servers also get access to IPMI (Intelligent Platform Management Interface).

You can choose between any of the popular Linux distros: Debian, CentOS, Ubuntu, Fedora. Or if you prefer Windows, our Dedicated Servers come with all the latest Linux distros or Windows Server. Please, feel free to contact us if you need to install any other Linux distribution or if you would like custom solutions.

We use KVM virtualization technology.

Yes, we do. You can enable TUN/TAP from your control panel at any time you want without having to contact us.

We are an unmanaged server network. As such, we will promptly respond to any network, hardware or performance issues. The control panel will allow you to do most of the tasks you need without the need to contact support.

We guarantee a 99.99% uptime.

We will do our best to respond to tickets as fast as possible. However, we maintain an average response time of ~15 minutes.